Your Privacy Matters at
Nagad 88

This Privacy Policy explains how Nagad 88 ("we", "us", "the Platform") collects, uses, stores, and protects the personal information of players who register and use the nagad 88 platform at nagad-88.club and through the nagad 88 mobile app.

At nagad 88, we take privacy seriously. We know that players in Bangladesh trust us with sensitive personal and financial information, and we do not take that responsibility lightly. This policy is designed to be clear and straightforward — not full of legal jargon that nobody wants to read.

By registering an account at nagad 88 or by continuing to use the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, please do not use the nagad 88 platform.

Nagad 88 collects only the personal data that is necessary to operate your account, process your transactions, and comply with our legal obligations. The table below summarises the categories of data we collect and why.

Nagad 88 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law and with your explicit consent.

Nagad 88 collects your personal data through the following channels:

• Direct registration: When you create a nagad 88 account, you provide your name, mobile number, date of birth, and payment account details directly to us.
• Identity verification: When nagad 88 requests verification documents such as a national ID, you submit these directly through the platform or via email to our support team.
• Transactions: Every deposit and withdrawal you make at nagad 88 generates a transaction record that includes payment account details and amounts.
• Platform usage: As you use the nagad 88 platform — browsing games, placing bets, adjusting settings — our systems automatically record usage data to help us improve the platform and monitor for responsible gaming concerns.
• Cookies and tracking technologies: The nagad 88 website uses cookies and similar technologies to collect technical data about your device and browsing behaviour. See Section 6 for full details.
• Support interactions: When you contact the nagad 88 support team by email or live chat, we retain records of those conversations to help resolve your query and improve our service.

Nagad 88 uses your personal data for the following specific purposes. We do not use your data for any purpose not listed here without first updating this policy and notifying you.

• Account management: To create, maintain, and secure your nagad 88 account, including verifying your identity and age at registration and during ongoing use.
• Payment processing: To process your deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records of all transactions on your nagad 88 account.
• Fraud and security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct on the nagad 88 platform.
• Responsible gaming: To monitor gameplay patterns and identify players who may be showing signs of problem gambling, so that nagad 88 can offer appropriate support tools or apply protective measures.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of the nagad 88 support service.
• Platform improvement: To analyse how players use the nagad 88 platform so we can fix bugs, improve game performance, and develop new features that players actually want.
• Legal compliance: To comply with applicable laws and regulations, including anti-money-laundering obligations and any lawful requests from competent authorities.
• Communications: To send you important account notifications, transaction confirmations, and — where you have opted in — promotional offers from nagad 88.

Nagad 88 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review.

Nagad 88 does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment providers: Nagad 88 shares the minimum necessary payment data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies and security standards.
• Identity verification services: Where nagad 88 uses a third-party service to verify your identity or age, your identity documents may be shared with that service for verification purposes only.
• Legal and regulatory authorities: Nagad 88 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so. We will notify you of such disclosures where permitted by law.
• Fraud prevention: In cases of suspected fraud or money laundering, nagad 88 may share relevant data with other platforms or industry bodies as part of coordinated fraud prevention efforts.
• Business transfers: In the event that nagad 88 is acquired by or merged with another entity, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and given the opportunity to delete your account if you do not consent.

The nagad 88 website uses cookies and similar tracking technologies to improve your experience on the platform and to collect technical data for security and analytics purposes. A cookie is a small text file stored on your device when you visit a website.

Nagad 88 uses the following types of cookies:

• Essential cookies: These are required for the nagad 88 platform to function. They keep you logged in during your session and ensure that your account settings are applied correctly. You cannot opt out of essential cookies without stopping use of the platform.
• Security cookies: These help nagad 88 detect and prevent fraudulent activity, including detecting unusual login patterns or suspicious device behaviour.
• Analytics cookies: These help nagad 88 understand how players use the platform — which games are most popular, where players encounter problems, and how long sessions typically last. This data is used in aggregate and is not linked to your individual identity.
• Preference cookies: These remember your platform preferences, such as your preferred language or display settings, so you don't have to reset them every time you visit nagad 88.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the nagad 88 platform. Nagad 88 does not use third-party advertising cookies or tracking pixels for external ad targeting.

Nagad 88 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. These measures include:

• End-to-end encryption for all data transmitted between your device and the nagad 88 platform.
• Encrypted storage for all personal data held on nagad 88 servers.
• Hashed and salted password storage — nagad 88 never stores your password in plain text.
• Regular security audits and penetration testing of the nagad 88 platform infrastructure.
• Strict access controls ensuring that only authorised nagad 88 staff can access personal data, and only to the extent required for their role.
• Automated monitoring systems that detect and alert on unusual access patterns or potential data breaches in real time.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, nagad 88 will notify you promptly and take immediate steps to contain and remediate the breach.

Nagad 88 retains your personal data only for as long as it is necessary for the purposes described in this policy, or as required by applicable law. The following retention periods apply:

Once the applicable retention period has expired, nagad 88 will securely delete or anonymise your personal data so that it can no longer be linked to you as an individual.

As a nagad 88 player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Request" and your registered account username.

The nagad 88 platform is strictly for adults aged 18 and over. Nagad 88 does not knowingly collect personal data from anyone under the age of 18. If we discover that a player under 18 has registered an account, we will immediately close that account, delete all associated personal data, and return any deposited funds to the original payment source where technically possible.

If you believe that a minor has registered an account at nagad 88, please contact us immediately at [email protected] so we can investigate and take appropriate action.

Nagad 88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes — such as a new category of data being collected or a new way of using your data — nagad 88 will notify registered players via email or an in-platform notification before the change takes effect. Your continued use of the nagad 88 platform after a policy update constitutes acceptance of the revised policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way nagad 88 handles your personal data, please get in touch with our team:

• Email: [email protected]
• Subject line: Privacy Request — [your registered username]
• Support hours: 24 hours a day, 7 days a week
• Response time: Privacy requests are handled within 30 days

Nagad 88 takes all privacy concerns seriously. If you are not satisfied with our response to a privacy request, you have the right to escalate your concern to the relevant data protection authority in your jurisdiction.